Lack collaboration with other department in card services at CASA team of Shinhan Bank

Abstract

This study analyzes the case in Shinhan Bank Vietnam located in Ho Chi Minh City and focuses on the problem in the CASA Department. The symptoms are big customer’s data. The symptoms analysis was conducted by intake meeting with the analysis of quality and qualitative research based on primary data from the Bank. Some potential cause was found out based on the analyzing result, then the main problem was discovered. Next steps are to list out some potential causes and find the main cause. This study also proposes some alternative solutions for Shinhan Bank and choose one solution that is suitable for the Department at present. Based on the current issue at CASA Team of Shinhan Bank Vietnam, this research is useful and critical for Strategy Department and CASA can improve the situation. Due to the confidential.