The moderating effect of emotional intelligence on the relationship between job satisfaction and affective commitment: a study among employees in Vietnam Banking Industry

Abstract

The study investigates the influence of job satisfaction facets on affective commitment in the context of Vietnam banking industry. It also examines the moderating role of emotional intelligence in the relationship between job satisfaction facets and affective commitment. The model was tested with a sample of 313 employees working for banks in Ho Chi Minh city. The result reveals a good fit between collected data and measurement scales which were introduced and developed in the Western contexts. The findings shows that job satisfaction facets have positive impacts on affective commitment, and that emotional intelligence significantly serves as a moderator for three out of seven facets of job satisfaction and affective commitment relationship. The discovery highlights the importance of documenting job satisfaction and emotional intelligence in enhancing the employee commitment towards organization as well as calls the management attention to their recruiting, training and long term development policies.